Terms of Service

1. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website in any way that violates applicable laws or regulations.
• Interfere with the operation or security of the website.
• Attempt to gain unauthorised access to our systems or data.
• Use the website for fraudulent or unlawful purposes.

2. Products and Orders

We make every effort to ensure that product descriptions, images, pricing, and specifications are accurate.

However, we reserve the right to:

• Correct errors or inaccuracies.
• Update product information without notice.
• Refuse or cancel orders at our discretion.
• Limit quantities purchased.

Product images are for illustrative purposes only. Actual products may vary slightly in appearance, packaging, or branding.

3. Order Acceptance

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order due to stock availability, pricing errors, suspected fraud, payment issues, or other circumstances beyond our control.

If payment has already been processed for a cancelled order, a full refund will be issued.

4. Pricing and Payments

All prices displayed on the website are in Australian Dollars (AUD).

Payment must be received in full before an order is processed and shipped.

We reserve the right to change pricing at any time without notice.

5. Dropshipping Fulfilment

Syncc operates as an online retailer and works with third-party fulfilment partners and suppliers to process and ship orders directly to customers.

By placing an order, you acknowledge that products may be shipped from third-party warehouses and fulfilment centres.

Delivery times are estimates only and may vary depending on supplier processing times, customs clearance, carrier performance, public holidays, and other factors outside our control.

Syncc remains your primary point of contact for customer support, order enquiries, returns, and refund requests.

6. Shipping

Shipping information and estimated delivery times are outlined in our Shipping Policy.

While we aim to meet estimated delivery timeframes, delays may occur due to circumstances outside our control.

Syncc is not responsible for delays caused by courier services, customs processing, severe weather, natural disasters, or other unforeseen events.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review our Return & Refund Policy before making a purchase.

Nothing in these Terms excludes your rights under Australian Consumer Law.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, branding, product descriptions, website design, and other materials, is owned by or licensed to Syncc.

You may not reproduce, distribute, modify, publish, transmit, or exploit any content without prior written permission.

9. Third-Party Services

Our website may contain links to third-party websites, applications, services, or payment providers.

We are not responsible for the content, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services is subject to their own terms and conditions.

10. Limitation of Liability

To the maximum extent permitted by law, Syncc shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of our website.
• Delays in delivery.
• Product availability issues.
• Third-party service interruptions.
• Loss of profits, revenue, data, or business opportunities.

Where liability cannot be excluded by law, our liability is limited to the maximum extent permitted under Australian Consumer Law.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies available under Australian Consumer Law.

Customers are entitled to remedies for products that are faulty, damaged, not as described, or fail to meet consumer guarantees under applicable Australian law.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: info@syncc.au

Website: www.syncc.au